Do good work, show up when they say they will.
Really got me out of a pinch! Couldn't be happier (unless it was free of course...)
Then he presented us with a bill for 108.00 which he insisted we pay on the spot. I told him that was very high considering that he did not complete the job. He offere me a $10.00 reduction. Considering that he couldn't do the job and we will have to pay another plumbing company to come out, I feel the bill should have been reduced significantly. We have called the owner of the company and are waiting on his return call.
I called three different plumbers from a Thurs - Sat period. First I called RPs Plumbing, I left phone messages and emails even with my number on them with no response. Second I called H&A Plumbing, I did more of the same but left more phone messages with no response as well. I finally called Ed Phillips on a Sat afternoon and they immediately set me up with their busy schedule. Later in the evening the plumbers called me to check up and let me know they were tied up and busy but have not forgotten and will be on their way shortly. On the plumbing side the job they did was great and very quick. I was more than happy to offer my business to a hardworking and dependable crew.
Called after 10 on a Thursday night in a bit of an emergency and they had a guy there within the hour.
I was very impressed with the quality and speed of their work and promptness of their response. However, when there are inaccuracies in the billing and if anything was broken during the repair, getting any resolution is quite a painful and tedious process. It's been two weeks and I have called 5 times and constantly they tell me they'll have Ed call me back. This has yet to occur.
We called this company to replace a diverter in our shower and a hose on our kitchen faucet. The kitchen took him 5 minutes. The plumber then spent an hour trying to get the diverter out and finally gave up. We've had the diverter replaced before so I know it can be done. This guy from Ed Phillips said the only way to fix it is to tear out the tile or cut a hole in the wall, so he obviously didn't know what he was doing.
Despite having a small hiccup trying to find a water shut-off valve on my trailer home (hey, it's not where you'd think it would be,) everything went extremely well and the guy who came out was friendly and courteous.
Ed Phillips Plumbing is a US Plumber based in College Station, Texas. Ed Phillips Plumbing is located at 2151 Harvey Mitchell Pkwy S, College Station, TX 77840, USA.
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