I needed boxes for moving. They were on point when suggesting how many boxes I needed and what sizes. Seems like a menial thing, but when you're not used to moving and storage the advice is helpful. I appreciated them carried the boxes to my car. (I didn't have to ask.) Conveniently located, but getting in and out is a bit dicey depending on the time of day.
Do not use the self-storage at this location! As friendly as the staff are, they don't seem to know how to operate or troubleshoot their own system. System would not accept my card as payment multiple times, I ordered a new card thinking mine was faulty, still nothing and no one from their tech dept. could explain why. I was then locked out of the online access while they 'troubleshoot my account' to which I still have no access even though I receive e-mails regarding late fees accruing on my account. Moving my things literally ANYWHERE else next month.
I booked my reservation for July 31st picking up a 9:00 AM over one month in advance. I just got a text from the UHAUL corp letting me know that the location moved my reservation to 5:30 PM the next day. Don't waste your time making a reservation here because they wont honor the reservation and when you ask how the reservation got changed they will put you on hold or just hang up on you. Worst customer care/ service I have EVER experienced!
Reserved a UHaul for move in day 6 weeks in advance for 9am yesterday. Got to the store and they sent me to the other location. Waited in like for 30 minutes to be told that my equipment was not available and that they've been too busy to give me a call. Did not take any responsibility for their actions and tried making it seem like I was wrong for being upset. Moved my reservation time to 6:30 pm that same day and when I called to cancel, I was informed there was not a reservation in my name. Worst customer service I've ever experienced. Will not use their services again. Do not recommend either CS location to anyone looking for a quality company.
Thomas was amazing. He went out of his way to make sure we had everything we needed. He was polite and professional and an example of what customer relations should be like. He has sold me on this location and I will definitely be coming back next time I move.
U Haul Moving Storage At Texas Ave is a US Moving Company based in College Station, Texas. U Haul Moving Storage At Texas Ave is located at 2813 Texas Ave, College Station, TX 77845, USA.
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